Frequently Asked Questions

Everything you need to know about your METRO BRAZIL shopping experience.

Do you offer international shipping?

Yes, we ship our authentic Brazilian products worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.

How do I choose the correct size for shapewear?

We provide a detailed size guide on every product page. We recommend taking accurate measurements of your waist and hips to compare against our chart for the perfect fit.

Are the beauty products 100% authentic?

Absolutely. All hair care, cosmetics, and fashion items sold on METRO BRAZIL are sourced directly from the original brands in Brazil to ensure 100% authenticity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your country.